The TriStar Health Family of Hospitals strives to provide the best possible care during your hospital stay. If you feel that you have not received the best care possible, our Customer Complaint Policy provides you with a mechanism to voice your concerns about patient care and safety. All complaints and concerns are given the utmost attention and courtesy. If you have any concerns, questions or complaints about your care or treatment, please let your healthcare provider know on the hospital unit where you are receiving treatment. If you have a concern, we want to resolve it as soon as possible.
If during your care at our facility you have voiced a concern to your care provider and feel it has not been resolved, or if you wish to make a formal complaint, please contact our facility administration by calling TriStar StoneCrest at (615) 768-2500.
If you believe your concern has not been addressed by our facility, you may contact:
Tennessee State Health Department
Cordell Hull Building 545, 1st Floor
Nashville, TN 37247
Phone: (877) 287-0010
Tennessee State Hot Line
Phone: (800) 778-4504
The Joint Commission: Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Hours: 8:30 to 5:00pm, Central Time, weekdays.
Phone: (800) 994-6610
The Joint Commission website