TriStar StoneCrest Medical Center

200 StoneCrest Blvd
Smyrna, TN 37167
Phone: (615) 768-2000

Map & Directions

How does the emergency room staff determine when I will be seen by a doctor?

Our ER uses a triage system. Triaging is a process that helps us rapidly and safely determine which patients need to be seen as a priority and which can safely wait for care. Several patients may arrive at the same time with varying severity of physical concerns. As you would expect, patients whose conditions are considered the most serious will be seen first.

What type of information will the ER require?

  • Your name, age and date of birth
  • Reason for your visit to the emergency room
  • Your driver’s license or other identification

This information is used to start setting up your hospital medical record.

Can someone be with me while I am in the treatment room?

Yes, you may have visitors with you. There are times when we may ask your visitors to remain in the reception area. These requests are made for your privacy as well as for the privacy of our other patients. We may also make this request during the times when members of our medical staff need to give you more care. Your visitors should feel free to ask a nurse about you whenever they feel anxious or concerned.

How long should I expect my ER visit to last?

We work hard to serve everyone in a timely matter, but we must prioritize and use our resources appropriately and effectively. The length of time you may spend in our Emergency Room depends on the following:

  • How quickly you are seen by a doctor, which depends on the seriousness of your illness or injury.
  • The types of tests you need in order for our medical staff to provide the best quality of care.
  • How long it takes to get the results of the tests back.

Once your treatment is complete, the physician will prepare discharge paperwork so you can leave. Your nurse will give you written instructions on how to care for yourself when you get home, prescriptions if applicable and what follow-up treatment you may need.

Will I have to be admitted to the hospital?

You will only need to stay in the hospital if the doctors think you need more care, or if they want to keep an eye on you for a while. When this is the case, the emergency room staff will contact the admitting department to have a room assigned to you. How quickly you are taken to your room depends on the number of patients in the hospital. We will make every attempt to make you as comfortable as possible until your room is ready.